Non personalised items may be returned as long as sent back in original packaging and in a re-saleable condition, excluding original delivery costs, if returned within 14 days of purchase, starting the date after the day of delivery for a full refund or credit of the goods value. You the customer will be responsible for the cost of postage in returned items. We recommend that you obtain proof of postage and use a reputable courier using sign for delivery. Please ensure returned goods are packaged appropriately to stop damages. Allwood Products will not be held responsable for goods that have been returned damaged. Personalised or Bespoke items cannot be returned unless you find an error or the item is faulty. If you find an error with your order,  you need to contact us within 14 days and it will be rectified to your satisfaction as quickly as possible. A refund of the full invoice value including delivery will be issued once we have received your goods, you must contact us first before returning any items. please see our full terms & conditions for more details.

Deliveries are made by courier who can offer a track and trace service and email notification to help your delivery get to you quicker. All orders are sent on a next working day delivery, Mon - Fri during business hours excluding bank holidays. A signature will be required for proof of delivery, Delivery costs are based on size and weight of order. Please email enquiries@allwoodproducts.co.uk with your order requirments for a quote. Please find our full delivery details in our terms and conditions.